ORDER
PROCESSING TIMES & DELAYS
THE VANITY BOX COSMETICS shipping
cut off time is 12PM (PST), Monday - Friday.
Orders placed after cut off will
ship the following business day.
Please note that we do not process
shipments on Saturday, Sunday, or holidays where we are closed.
ORDER POLICY
Damaged goods, shortages, and
discrepancies must be reported within 48 hours of receipt of your order.
THE VANITY BOX COSMETICS is not
responsible for lost or stolen orders.
Any charges for returned orders due
to customer error (incorrect address, refused/undeliverable orders, etc...)
will be the responsibility of the customer.
EXCHANGE/RETURN POLICY
If
you are unsatisfied and would
like to return or exchange your items please contact us via email at
CS@vanityboxcosmetics.net with stating that you would like to return or
exchange your items. Please include name/phone number and order ID. We will not
accept any packages without email notification.
Items may be exchange or returned if the item is brand new / unused that are in their original packaging.
The customer is responsible for
paying the difference in price including shipping charges to return items for
exchange or return.
Please include your order ID, phone number and
shipping address if different from the original order.
Upon receipt of returned items, THE VANITY BOX
COSMETICS will contact you to confirm your exchange needs and arrange
collection of your billing information to ship the exchanged products to
you.
Used items cannot be refunded or exchanged
under any circumstances and if used items are received for exchange, THE VANITY
BOX COSMETICS will not process the requested exchange or return and the
customer will need to pay for new shipping if s/he wishes to get the used items
back.
Please allow 5-7 business days for
your account to be credited.
USPS
SHIPPING DISCLAIMER
USPS is an "uninsured"
shipping service. Regardless what the USPS website promotes, they have not, and
will not process any claims, regardless what the reason is for either lost,
stolen, and/or damaged packages.
Selecting a USPS shipping service,
means accepting the terms that "you" agree to ship an uninsured
package.
USPS does not guarantee
shipping times or delivery dates.
Any delivery times and/or delivery
dates provided for any USPS service are "estimated" but
not guaranteed.
USPS shipping can sometimes take up
two weeks, or more, regardless of destination or shipping service provided.